February 2017

Service issues with Facebook
This has been fixed for all nations! Facebook integration is now working as expected. If you are still experiencing issues please report in the comments here - http://nationbuilder.com/service_issues_with_facebook_connection
Feb 15, 14:19 - Feb 16, 17:26 PST
[Scheduled] Scheduled Datacenter Maintenance - no interruptions expected
The scheduled maintenance has been completed successfully.
Feb 2, 21:03 - Feb 3, 00:28 PST
SMTP emails are delayed
The issues with our mail service have been mitigated. SMTP email (1-to-1 emails) ought be working normally.
Feb 2, 12:15-13:13 PST

January 2017

New tag shares are failing
All stalled tag shares have been restarted. If you should notice or experience further issues, please contact help@nationbuilder.com for additional support.
Jan 31, 10:47-12:24 PST
Monthly donation payment option unavailable in control panel
This has been fixed! You should be able to add recurring donations in your control panel as expected. Please reach out to help@nationbuilder.com if you're still experiencing any lingering issues.
Jan 30, 15:51-18:21 PST
Delay on jobs
Our engineering team has resolved these delays. If you do continue to see slowness in updates to your database, please email our support team at help@nationbuilder.com.
Jan 23, 08:04-13:39 PST
[Scheduled] Scheduled Datacenter Maintenance - no interruptions expected
The scheduled maintenance has been completed.
Jan 12, 22:00-22:30 PST
Burst pipe when trying to reach page level templates
This has been fixed by our engineering team. Please email help@nationbuilder.com if you're still experiencing burst pipe errors.
Jan 11, 10:40-10:51 PST
[Scheduled] Updates to some NationBuilder services
The scheduled maintenance has been completed.
Jan 2, 11:30 - Jan 4, 19:30 PST

December 2016

Secure pages such as control panel URLs, login pages, and donation pages are leading to error pages
This has been resolved - all secure pages are working as expected and imports are running. If you have any additional questions please email help@nationbuilder.com.
Dec 20, 16:56-23:26 PST

November 2016

Stylesheets are not rendering correctly for some sites
This incident has been resolved. Please email help@nationbuilder.com if you are unable to identify and resolve issues related to rendering of stylesheets.
Nov 22, 16:04-19:14 PST
Reports of errors when trying to access some sites
The underlying issue is resolved and we are closing the incident at this time.
Nov 19, 15:17-19:03 PST
Reports of emails not going out
We have mitigated the issue. We apologize for any inconvenience and disruption of service.
Nov 11, 09:22-10:09 PST
Email blast delays
Email blasts are now sending normally without delays.
Nov 8, 06:22-09:07 PST

October 2016

Performance issues with the NationBuilder Phone Support line
Our phone service provider has announced that their systems are operating normally. Please email help@nationbuilder.com if you are not able to reach our support team by phone during regular business hours.
Oct 21, 09:42-15:36 PST
Problems with PayPal Transactions
PayPal's internet service provider has announced their issues are resolved. Transactions processed through NationBuilder are operating normally, but please email help@nationbuilder.com if you have additional reports.
Oct 21, 09:38-15:34 PST
Problems with Phone System
This incident has been resolved.
Oct 18, 12:09-12:57 PST
Reports of "This site can't be reached" error on some sites
We have a fix in and nationbuilder.com is now loading as expected. If you are experiencing any additional issues please email us at help@nationbuilder.com.
Oct 10, 12:18-13:16 PST
Partial outage of customer sites and control panels
All sites and control panels loading correctly again.
Oct 7, 06:33-06:35 PST
API Issues
Issue resolved. API traffic is back to normal.
Oct 4, 15:14-15:31 PST

September 2016

No incidents reported for this month.