1-to-1 emails are not being received in the control panel

Incident Report for NationBuilder

Resolved

This incident has been resolved.

Posted May 03, 2018 - 08:56 PDT

Monitoring

Our engineers have deployed a fix, and we are seeing emails landing in the control panel now. We expect that emails sent during the outage should be re-tried and received in the control panel. Please email help@nationbuilder.com if you're still unable to receive emails.

Posted May 03, 2018 - 08:26 PDT

Investigating

We've received reports that emails are not landing in the control panel when sent to broadcasters using NationBuilder as the email provider. This includes custom domain inboxes like info@example.com and NationBuilder email addresses like info@slug.emailnb.com.

Posted May 03, 2018 - 07:27 PDT